IceCasino - Player's withdrawal is stuck due to incorrect IBAN.

I submitted a withdrawal request on 04-10-2024. When filling out the withdrawal form, the autocorrect probably caused me to enter an incorrect IBAN number. As a result, my payment was mistakenly transferred and then bounced back to the casino. I have already provided the casino with the transfer receipt containing all the required information, however, despite repeatedly asking about the status, all I receive is the same reply - that is being processed, but nothing happens. The money has already returned to the original account from which the withdrawal was made. It’s beyond me why it’s taking so long to credit the withdrawn amount back to my account. To make matters worse, the unintended recipient even sent me a screenshot of the returned payment, which I immediately forwarded to the casino. Yet, I am still not receiving any reasonable response from the casino.

Hello Alikassem1985,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When exactly was the money sent back to the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello, I have successfully verified my account for almost a year now and have even made withdrawals. My bank details have changed and I have given the new bank details and submitted all the necessary documents. In the end, the money was transferred to an account for which I had not uploaded any documents or anything similar.

Thank you Alikassem1985 for all the information provided so far. As long as the balance really bounced back to the casino, there should not be any issue locate the funds. Please keep in mind to double check every single detail when requesting a withdrawal as if the money would be sent to an existing IBAN, the casino wouldn't responsible for the lost funds.

Your complaint will be now forwarded to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you Alikassem1985 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask IceCasino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!