HomeComplaintsIceCasino - Player has an unspecified issue.

IceCasino - Player has an unspecified issue.

Amount: €4,180

IceCasino
Safety Index:Very high
Submitted: 30 Mar 2023 | Case closed : 17 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Germany is experiencing an unspecified issue in the casino. We rejected the complaint because the player didn't respond to our questions and messages.

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1 year ago
Translation

Everything uploaded successfully

Never had any problems

Without words


Automatic translation:
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1 year ago

Dear pusteblumex1985x,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with IceCasino. I’m afraid I will need more information regarding your problem. Please could you elaborate?

I will be waiting for your reply patiently.

Best regards,

Tomas

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1 year ago

Dear pusteblumex1985x,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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