IceCasino - Player faces unresolved withdrawal issues.

I make withdrawals through Skrill or through Banco Estado.

Not only are they being rejected, my sum is not being refunded.

The money seems to get lost in the casino due to their payment issues.

I write to them, and they say I've spent it.

However, I've checked, and it's impossible.

Additionally, I have a withdrawal of $12,000 pending since Sunday.

But the worst part is they withdraw funds while I'm asleep.

Dear Catalinaalibaud,

Thank you very much for submitting your complaint.

I’m sorry to hear about the problems you’re experiencing with your withdrawals from the online casino. To help us understand and investigate your issue, could you please provide the following additional information:

• The dates and amounts of each withdrawal request made through Skrill.
• Screenshots or transaction histories showing the rejected withdrawals and the pending $12,000 withdrawal.
• Any communication with the casino where they claim you have spent the funds.

You may forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Catalinaalibaud,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.