ICE36 Casino - Player's withdrawal is being delayed.

my Account fully verified but when I go to withdraw it’s asking to upload documents I send them through email still won’t let me withdraw

Dear saoirse8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.  

I’m sorry to hear about your negative experience with ICE36 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please share your communication with the casino on the topic? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I send address proof of identity & payment method which I do on all the other casino i yous

wh

This what I get when I go to withdraw but says approved so I send them all in email again to them

Hi I just closed down my account was taking 2 long so problem solved thank y

Did your withdrawal reach you?

May we consider the issue resolved?

I closed my account

I apologize for the inconvenience, but considering your initial complaint was regarding funds that couldn't be withdrawn I would like to understand whether the funds were received by you, played down, or something else.

Thanks in advance for your feedback.

Dear saoirse8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi There,

I checked the account and see this was escalated to our payments team, however, in the meantime, while you were waiting for this to be resolved, which our support team were working on you played all funds and have since closed the account.

We are sorry for the delay.

Thanks to ICE36 Casino for the update,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.