The player from Ireland has faced an issue with withdrawal despite having a fully verified account. The withdrawal process is impeded due to a request to upload documents, which have already been sent via email.
my Account fully verified but when I go to withdraw it’s asking to upload documents I send them through email still won’t let me withdraw
Dear saoirse8,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I’m sorry to hear about your negative experience with ICE36 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
I send address proof of identity & payment method which I do on all the other casino i yous
This what I get when I go to withdraw but says approved so I send them all in email again to them
Hi I just closed down my account was taking 2 long so problem solved thank y