ICE36 Casino - Player's bonus issue at casino.

This is not a no deposit casino why can't I use my bonus

Dear Danielle333,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Ice36 Casino. I’m afraid I will need more information regarding your problem.

• Could you please explain your issue in more detail?
• Have you contacted casino support? What response have you received?

I will be waiting for your reply patiently.

Best regards,

Tomas

Hi There,

Whilst we do occasionally have no deposit bonuses available, not all bonuses are free.

I have searched for an account with the details you have provided and have not been able to find one.

Please can you provide your username or registered email address for the casino along with information about the offer you are referring to so we are able to check this further.

Thank you for understanding.

Thanks for your reply to the ICE36 Casino representative.

Dear Danielle333,

Please let us know if the issue is regarding this or another casino, otherwise the complaint will be closed.

Dear Danielle333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.