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Our verdict Unjustified complaint

Pame Stoixima Casino - Player's self-exclusion request not properly handled.

Closed Submitted: 10 Jan 2024
Disputed amount: €1,000
Safety Index 9.1 Very high
Our verdict Other

LuckyDreams Casino - Player was able to gamble despite self-exclusion.

Closed Submitted: 10 Jan 2024
Disputed amount: €50
Safety Index 6.6 Above average
Our verdict No reaction policy

Paradise Play Casino - Player's winnings were confiscated and the account was permanently closed.

Unresolved Submitted: 10 Jan 2024
Black points: 283
Disputed amount: €1,501
Safety Index 4.6 Low
Our verdict Case closed

MrPacho Casino - Player accused of having duplicate account.

Resolved Submitted: 10 Jan 2024
Disputed amount: €1,500
Safety Index 7.6 Above average
Our verdict Player stopped responding

Magic Win Casino - Player’s account closure requests are being ignored.

Closed Submitted: 10 Jan 2024
Disputed amount: ??
Safety Index 0.6 Very low
Our verdict Case closed

GeniusWin Casino - Player's withdrawal has been delayed.

Resolved Submitted: 10 Jan 2024
Disputed amount: €1,328
Safety Index 3.5 Low
Our verdict Case closed

BetOnRed Casino - Player experiences frustrating withdrawal delays and disputes casino's reasons.

Resolved Submitted: 10 Jan 2024
Disputed amount: €150
Safety Index 8.2 High
Our verdict Case closed

Snatch Casino - Player's winnings incorrectly attributed to bonus money.

Resolved Submitted: 10 Jan 2024
Disputed amount: €124
Safety Index 9.8 Very high
Our verdict Case closed

Raging Bull Slots Casino - Player experiences significant withdrawal delay.

Resolved Submitted: 10 Jan 2024
Disputed amount: 54.37 mBTC
Safety Index 5.2 Below average
Our verdict Player stopped responding

PokieSurf Casino - Unexpected charges on player's bank account.

Closed Submitted: 10 Jan 2024
Disputed amount: A$207
Safety Index 7.8 Above average
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