Wins Royal Casino Review

The player from Japan had been accused of money laundering by the casino, and despite submitting documents, he had not received his payment even after six months. The player had claimed to have submitted all required documents, but the casino had deemed them insufficient. We had reached out to the casino for more information, but they declined to share any documents or further details as we were a third-party. Consequently, we were unable to investigate further and had to close the complaint as 'unresolved'. We had advised the player to contact the Gaming Curacao Authority for further assistance.

The player from Serbia had an issue withdrawing a significant sum of money from a casino. Despite successful past withdrawals, his latest withdrawal request had remained pending. No answers had been received from the casino to his inquiries and, at that point, his account was suspended. After the player's communication with the complaints team, it was discovered that the casino had suspended the account due to unfinished KYC and issues with proof of funds documents. However, the player had refuted these claims, stating he had never been asked for such documents. Despite attempts by the complaints team to resolve the issue, the casino had not provided any supporting evidence or further cooperation. Consequently, the complaint was marked as 'unresolved', and the player was advised to contact Curacao Gaming for further assistance.

The player from Japan was unable to withdraw funds due to issues with email verification. Despite multiple attempts to resolve this with live support, the issue remained unsolved. After reviewing the case, we contacted the casino to understand the situation better. The casino informed us that the email verification issue had been resolved and they were waiting for the player to submit documents for KYC and AML processes. Despite the player's insistence that email verification was still failing, we assured him that the process had been completed and requested patience while the submitted documents were being reviewed. Despite our efforts, the complaint was rejected due to a lack of response from the player.

The player from Serbia had problems with crypto withdrawals at the casino. After winning and requesting a withdrawal, the casino had requested additional documents for verification including a utility bill, which was rejected. Despite complying with their requests and providing all necessary documents, the player had encountered inconsistent replies and uncooperative behavior from the casino support. The player's account was also suspended without any given reason. We had attempted to mediate the situation and asked for additional information from the casino, but they failed to cooperate. Consequently, the complaint was marked as 'unresolved' and the player was advised to contact the Curacao Gaming Authority.

The player from Japan had faced an issue with her online casino where her bets had been voided due to the ineligibility of the games she had played for the wagering requirements, despite having used them in the past. She had lost $500 and had sought compensation. The Complaints Team had communicated with both the player and the casino to understand the situation. Despite the team's efforts to mediate, the casino had maintained its stance and had not agreed to compensate the player. The Complaints Team had advised the player to contact the Gaming Curacao Authority for further assistance, marking the complaint as 'unresolved'.

The player from Japan had requested a withdrawal less than two weeks prior to submitting the complaint. Their money had not been received yet. An issue had arisen due to multiple withdrawal requests and delays in KYC verification, with the casino allegedly erasing the player's withdrawal history. Despite the player's claim of having completed KYC verification in October and having an approved withdrawal in December, they had still not received their funds. We had requested further information and communication history from the player for investigation, but the player failed to respond, leading us to reject the complaint due to lack of cooperation from the player's side.

The player from Japan had experienced issues with delayed withdrawals from WinsRoyal Casino. Despite having had a balance of around $10,000, his withdrawal requests had been delayed due to the casino's background checks and KYC completion process. After the intervention of the Complaints Team, the player had confirmed the completion of multiple withdrawals but reported that about $5000 had still not been withdrawn. Despite further attempts to resolve the issue, the player had stopped responding. The Complaints Team had decided to close the complaint as unresolved due to lack of response from the player, but noted that the casino's Safety Index would have decreased due to the long withdrawal timeframe.

The player from Malta is experiencing a delay in withdrawal with winsroyal casino. Despite their 24 hours processing claim, it takes more than 72 hours, which has led to the reversal of player's pending withdrawal. The complaint was rejected as the player did not even have a withdrawal request.

The player from Japan had experienced difficulties with the Wins Royal Casino's KYC process that had been pending for 12 days, disrupting withdrawal attempts. Despite having submitted all required documents, the operator had said it would take more time. The player was also concerned about a contradictory rule regarding withdrawals and KYC completion on the site. We had contacted the casino and they had requested additional documents for verification. After the player provided these, the KYC process was completed. However, the player then faced issues with withdrawal, which was delayed beyond the stated 3-day timeframe. We had again contacted the casino and were informed that the withdrawal request was processed. The player confirmed receiving part of his winnings, but not the full amount. The case was ongoing as the player continued to withdraw his winnings in installments.

The player from Japan passed KYC verification, but due to a system error, was unable to withdraw funds. Since the player confirmed the case was resolved with the casino's support internally, we closed the complaint as resolved.