Hotline Casino - Player has been accused of opening multiple accounts.

Like others players were, same issue. They say that i have duplicant account, but they don’t say which is my duplicant. All my verification documents are still not verificationed. They will never ever do withrawal.

Hello.

Financial Services declined your request to withdraw EUR 455.53

Reason: You are abusing the casino bonus policy and have violated rule 2.2;

2.2. You are allowed to have only one Account. Only one Account for each 

household, IP, PC is allowed. If you attempt to open more than one 

Account, all accounts you try to open may be blocked or closed and any 

bets may be voided. Also, any returns, deposits, winnings or bonuses 

which you have gained or accrued during such time as the Duplicate 

Account was active will be forfeited by you and may be reclaimed by us, 

and you will return to us on demand any such funds which have been 

withdrawn from the Duplicate Account.

The administration is loyal to you. There is a penalty on the withdrawal 

amount (wager x10), and the maximum withdrawal amount is limited to 

455.53 EUR.

You can read the rules here:

https://hotlinecasino.com/terms

Sincerely,

Hotline Casino

Dear merlefedotova,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address or payment method? Were your winnings accumulated with or without an active bonus? Have you redeemed any promotional offers in this casino in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear merlefedotova,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.