HomeComplaintsHotline Casino - Player encountering withdrawal issues after win.

Hotline Casino - Player encountering withdrawal issues after win.

Amount: €650

Hotline Casino
Safety Index:Low
Submitted: 12 Aug 2023 | Case closed : 02 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Romania has won 650 euros after placing a bet with a bonus. However, the casino sends him an unclear message leading to confusion and a delay in withdrawal. The complaint was rejected as the player stopped responding.

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1 year ago

I ve made a deposit today with a bonus. I ve wagered and win 650 euro. They send me this. I ve didn’t deposit in a row for 4 times with bonus. I don t understand …

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1 year ago

Hello Crissay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Hotline Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many times did you deposit into the casino? How many withdrawals did you process there and in what sums? Did the casino already refund your last deposit?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Yes is verified from July. I deposit so many times and withdraw 3 times I guess. They refund all…I have in past withdraw that they don’t give me for more reasons and bonus terms that I think are so wrong.

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1 year ago

Everything it s okay. Was my fault because I ve deposit with too much bonuses. Thanks !

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1 year ago

Hello Crissay,

Do I understand it correctly that your issue has been resolved and we can close the complaint or is there anything else we could assist you with?

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1 year ago

Dear Crissay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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