High Country Casino - Player's withdrawal is delayed.

I requested a withdrawal request on 8/2/24 and was never paid.

Dear jkucak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

This is my first withdrawal request from High Country Casino.

Yes, I completed all the verification requirements.

Yes, this involved a bonus.

I emailed their finance department to follow up several times and they replied that although my request passed all their criteria and is in process my payout is delayed due to them currently having to pay an unusually large number of winners.

BS

They advertise a payout within 3-5 business days which is a far cry from almost two months

Please warn others.

Thanks

Jkucak

Please warn others to stay away from this unlicensed and unethical casino....I got burned 😔

Thank you for your reply, jkucak. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Any update on this ???

I should probably just write this off as a tough lesson learned about using on line casinos.

Thanks again for the time you took to try to help.

Thank you very much, jkucak, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi jkucak,

My name is Romi, and I will be in charge of your case from now on. I would now like to invite the High Country Casino representative into this conversation.

Dear High Country Casino,

Could you please provide more information about this case to clarify the situation?

Thank You in advance.

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jkucak ,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi