The player from United States has requested a withdrawal two weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
WERE DO I START. PLAYERS BEWARE. STAY AWAY FROM. HIGH COUNTRY CASINO. AND AFFILIATED CASINOS THEY WELCH ON PAYOUTS. OVER 15 business days. Excuses over and over they never reply to my emails. However on via chat they say the same thing which I posted...I repeat do not play there....do not
Dear Rick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Which payment method you have opted for?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Rick for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru