The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. His winnings hadn't been obtained up to that day. We had informed him about the usual processing time for withdrawals and advised patience. However, the player decided to give up on the claim before any resolution could be reached. Consequently, we closed the complaint as per the player's decision.
Heybets Casino - Withdrawal of player's winnings has been delayed.
Amount: $6,872
Heybets Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Heybets Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Hi there.
I'm having very bad communication with this casino they are no responding to me via emails or live chat for over a week now, I made an account & deposited $35.18 on the 01/02/2024 and Lost, I then returned to the casino on the 25/03/2024 and made another deposit of $19.01 with a bonus, I wagered the bonus and stuck withing the terms of the bonus. Upon winning I made a withdrawal off $100 to my ltc wallet and received it instanly, once I tried to withdraw the rest it has been unconfirmed since. I've tired to reach live chat for over a week without success multipul times throughout the day no response no kyc request no explanation, I'm hoping they can shed some light on the issue here. Thank you
Public
Public
8 months ago
Dear gtaa444333,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
