The player from Turkey had reached $1600 in winnings and had tried to withdraw, but was asked to complete KYC procedures. Despite providing the necessary documents, including a photo with ID and the current date, the player had been waiting for nearly two weeks with no response. The Complaints Team had attempted to facilitate communication with the casino and had extended the timeline for responses multiple times, but ultimately marked the complaint as 'unresolved' due to the casino's lack of cooperation. Casino requested reopen, with information about player's missing verification document. Player haven't responded to the questions, which caused the complaint to be rejected.