Dear leticiaconceicao192,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HellSpin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
Did you achieve your current balance with or without an active bonus?
Could you please list which documents you provided to the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear leticiaconceicao192,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HellSpin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked?
What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer)
Did you achieve your current balance with or without an active bonus?
Could you please list which documents you provided to the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas