The player from the United States had won at an online casino, however, the casino had requested she send money to confirm her account stability before they would deposit her winnings. The player had disputed this, stating that no ID had been required during the deposit process. We had sought further information from the player to better understand her situation, but she had not responded to our inquiries. Consequently, we could not investigate further and were forced to reject the complaint due to the lack of response from the player.
Heaps O Wins Casino - Player's withdrawal is delayed.
Amount: $1,175
Heaps O Wins Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
won 1175. sum change now they want me to send 30 to them so they know account is stable that they are going to make my deposit in. HAHAHA . i simply said u didnt ask for an id when i made the deposit . so just send it right back to same account like Wal-Mart does on refund.
Public
Public
6 months ago
Dear angieb6g,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you accumulated your winnings with or without an active bonus? If you played with a bonus, please send me the screenshot or the link.
Have you made any deposits to this casino before?
Could you please advise if you passed the KYC verification?
When was the last time you communicated with the casino and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
