The player from the United States won but the casino wants them to send money to confirm their account stability before making a deposit. The player disagrees with this request, claiming no ID was required during the deposit process.
Heaps O Wins Casino - Player's withdrawal is delayed.
Amount: $1,175
Heaps O Wins Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
2d 19h 22m 58s
Case summary
4 days ago
Public
Public
1 week ago
won 1175. sum change now they want me to send 30 to them so they know account is stable that they are going to make my deposit in. HAHAHA . i simply said u didnt ask for an id when i made the deposit . so just send it right back to same account like Wal-Mart does on refund.
Public
Public
1 week ago
Dear angieb6g,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please specify if you accumulated your winnings with or without an active bonus? If you played with a bonus, please send me the screenshot or the link.
Have you made any deposits to this casino before?
Could you please advise if you passed the KYC verification?
When was the last time you communicated with the casino and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
4 days ago
Dear angieb6g,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
angieb6g has 2d 19h 22m 58s to reply
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