Heaps O Wins Casino - Player's withdrawal is delayed.

won 1175. sum change now they want me to send 30 to them so they know account is stable that they are going to make my deposit in. HAHAHA . i simply said u didnt ask for an id when i made the deposit . so just send it right back to same account like Wal-Mart does on refund.

Dear angieb6g,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you accumulated your winnings with or without an active bonus? If you played with a bonus, please send me the screenshot or the link.

Have you made any deposits to this casino before?

Could you please advise if you passed the KYC verification?

When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear angieb6g,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.