Dear saxenasiddharth, I understand your point of view and would like to provide you with more information, but due to policies that casinos as well as our company must follow, such information cannot be shared.
From the evidence the casino has provided, it seems that you entered the address yourself on the 17th of August, and was used at the time of processing of the withdrawal. As the withdrawal was through Bitcoin it will be difficult to proceed due to the nature of cryptocurrency. I would recommend you to file an official complaint to an authority but since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I will see what I can do to help but it doesn't look very promising.
I am sorry I could not be of more help on this occasion.
Dear saxenasiddharth, I understand your point of view and would like to provide you with more information, but due to policies that casinos as well as our company must follow, such information cannot be shared.
From the evidence the casino has provided, it seems that you entered the address yourself on the 17th of August, and was used at the time of processing of the withdrawal. As the withdrawal was through Bitcoin it will be difficult to proceed due to the nature of cryptocurrency. I would recommend you to file an official complaint to an authority but since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I will see what I can do to help but it doesn't look very promising.
I am sorry I could not be of more help on this occasion.