Heaps O Wins Casino - Player’s winnings were voided.

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          Chat ID 253012 at 2022-12-29 21:34:08

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[2022-12-29 21:34:09] [Live Support] Welcome to Live Support! We will provide you the best service.

[2022-12-29 21:34:08] [***] u said i played it multiple times

[2022-12-29 21:34:17] [***] but it said here in terms and condition Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus.

[2022-12-29 21:34:45] [Brandon] Welcome to Heaps o Wins. Thank you for visiting our website.

[2022-12-29 21:34:55] [Brandon] Please give me a moment to check your account.

[2022-12-29 21:34:55] [***] but the thing is i played two consecutively then wait till the 11/8 coz u gave me a free spins

[2022-12-29 21:35:12] [***] so 11/6 and 11/8 isnt consecutive

[2022-12-29 21:36:53] [Brandon] I am sorry but multiple free chips in a row are not allowed per the terms and conditions, and every winning in that situation would be voided.

[2022-12-29 21:37:41] [***] why give me free chips then ??/

[2022-12-29 21:37:49] [***] if u know that will be voidable

[2022-12-29 21:38:01] [***] isnt it false advsertisement of promotions

[2022-12-29 21:38:12] [Brandon] As far as I can see, you used only free promotions in a row.

I am very sorry but you are not eligible for withdrawal or any free promotion.

[2022-12-29 21:38:58] [Brandon] Each of the promotions you have used is active and can be used but not consecutively without a deposit in between.

[2022-12-29 21:39:12] [***] yeah i know i got ur point but are u my point why email me a bunch of codes to play promoting that its free chips and no deposit bonus if you going to void it anyways

[2022-12-29 21:40:20] [***] well i guess im just going to leave a bad review as i had a bad experience on you guys so people wont make the same mistake and waste their time on this promotions

[2022-12-29 21:40:31] [Brandon] It is stated in the email that you received, as well as in our terms and conditions that multiple free chips in a row are not allowed, and every winning in that situation would be voided.

[2022-12-29 21:40:56] [Brandon] I am very sorry that you have such an opinion.

[2022-12-29 21:41:35] [***] this is just a waste of time but see u in the review

[2022-12-29 21:43:03] [Brandon] We are very sorry for your dissatisfaction.

[2022-12-29 21:43:52] [***] i dont care anymore im just gonna complain to the casino people of how u scam people

They will email u with free chips to promote their casinos and when uve used them they going to say u use multiple no deposit code consecutively and then void your winning what the heck is the point of them emailing u no bonus code deposit if they going to void anyways?

Dear classykikay14,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I have looked at the casino terms and conditions and indeed found this (https://www.heapsowins.com/en/rules):

"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdraw the second No Deposit Bonus."

I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed. No deposit bonuses have rules that are often even more strict, so pay close attention to the rules when redeeming any free bonus. Since no deposit bonuses don't involve risking your own funds, we accept such rules as fair.

Do I understand correctly your winnings were achieved using a free bonus that followed another free bonus?

I’ll look forward to your reply.

Best regards,

Tomas

6th of Nov they said I used two ... Then my winnings are from the bonus I used on the 8th of Nov but they are all different bonus codes that they emailed me so how's that become consecutively? Consecutively means following each other continuously

Thanks for your comment, classykikay14

If you haven't deposited in between the two no-deposit bonuses, the casino will consider rules breached. The casino will often look at situations when you claim no-deposit bonuses, make deposits without claiming a deposit bonus, and make deposits while claiming deposit bonuses as consecutive events. The time elapsed between events doesn't play a role. Thanks for your understanding.

Some casinos might allow you to claim more than 1 no-deposit bonus consecutively, but often the number of no-deposit bonuses you can claim consecutively is limited. Such an approach is very common in many casinos. I hope this helps shed some light on the situation.

Since you confirmed the winnings come from the no-deposit bonus that followed a previous no-deposit bonus, we will consider the actions of the casino as justified.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.

Best regards,

Tomas

Casino.Guru