Heaps O Wins Casino - Player's winnings have been confiscated.

I won 1600 on a 20 spin bonus. I was going to withdraw the 100$ cap. It was going great. Approved by management. But made mistake of asking chat a question and she said it was void because I made it with free spins. Arrrg she wiped all money away. Heap o wins casino.

Dear Cherdude3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino confiscated all your winnings, even the $100 you tried to withdraw?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

All but 63 cents. The manager had approved the whole thing too. I would have been happy with the 100$ cap.

Thank you for your reply, Cherdude3. Unfortunately, I have not received any emails with communication between you and the casino, and I would like to see the explanation the casino gave you. Could you please forward it to me so we can proceed with this complaint?

I emailed them several times. No response. I'll show you my emails. Several days ago, I was playing Goblins at Sunrise casino and won 1000$, in contrast they sent money in a wire to my bank account. That's how it should work! I won the money fair and square both times. Cheryl T***

Well, could you please forward those emails to me? I still have not received anything from you.

For some reason I could not attach the emails. Who do I forward them to.?

I posted my email address in my initial message - kristina.s@casino.guru. Please, forward it here.

Dear Cherdude3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.