HomeComplaintsHarry's Casino - The player struggles to withdraw.

Harry's Casino - The player struggles to withdraw.

Amount: €509

Harry's Casino
Safety Index:Very low
Submitted: 12 Nov 2021 | Resolved : 17 Nov 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player struggles to withdraw due to ongoing verification. The complaint was resolved as the player withdrawn his money.

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3 years ago
Translation

Good evening, I have problems with this cadino ', they do not unlock the withdrawal and I have sent all the necessary documents, and since yesterday they do not even answer me

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3 years ago

Hello Sbadatella,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Harry's Casino. Please allow me to ask you a few more question before we would move forward in the case.

How long have you been waiting for your withdrawal? How long is the verification process going on? Did you use any deposit to accumulate your current balance?

Please note, if it's your first ever withdrawal request in the casino, it may take up to 14 days for the money to arrive on your account as it takes longer to verify the player and send out the money.

Regards,

Nick

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3 years ago
Translation

Hello, this is my first withdrawal and the problem is that they do not allow me to ask for the withdrawal, they told me to send all the documents I did it and the withdrawal is still uninhabited and for 2 days they have not even responded to my messages, I know that i want several days but if they don't even make me withdraw how do i do? I have sent identity documents, bank documents, residence documents as per their request

Daluti

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3 years ago
Translation

Good evening, I solved the problem, finally a little while ago they allowed me to perform the sample, cordially thank you and greet

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3 years ago

Hello Sbadatella,

Thank you very much for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future again, we will do our best to help you out.

Best regards,

Nick

Casino.guru

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3 years ago
Translation

Thanks to you

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