Harry's Casino - Player’s withdrawal has been delayed.

Hi

Hope you are well in these strange times

I have withdrawn £1.5k as per below and also have £7k that I want to withdraw (all from winnings on sports betting). This is relating to the sports betting site on playatharrys but I thought appropriate to complain on here as I've read the many bad reviews about this betting site

Details below:

1st withdrawal (£500) - not pending anymore and I withdrew on 23rd Nov. 8 working days and no money back in my bank account yet

2nd withdrawal (£500) - not pending anymore and I withdrew on 29rd Nov. 4 working days and no money back in my bank account yet

3rd withdrawal (£500) - pending completion on the site and I withdrew on today on 2nd Dec

I have emailed and submitted messages on there contact us section everyday for last 5 days and no responses.

Any help, guidance or assistance would be really appreciated

Thanks

Tim

Dear Timothy,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Do I understand correctly that you haven’t received any of your withdrawal? Have those funds disappeared completely, or have they been returned to your casino account?

Is there any other relevant communication between you and the casino that you could forward me? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you Timothy for your reply and emails. Correct me if I am wrong, but the missing money was confiscated due to breaching some sports betting rules, is that right? If that's the case, unfortunately, we don’t have enough insight to take on this kind of issue yet, and we unfortunately aren't able to support your case, as we are dealing with complaints regarding online casino problems only.

In your previous message you mentioned, that you've received £1,000 out of £2,000, however the dispute amount says £1,500 and your initial message indicates, that you should be waiting only for your third withdrawal of £500.

Do I understand correctly, that you requested another (4th) withdrawal of £500? If this is the case, please let us know, so we can fix the dispute amount of this complaint accordingly. Thank you very much.

Thanks Kristina

Thanks for your help thus far and appreciate you can only help if casino issue related rather than sports betting related

Yes (your correct) about the sports betting bit and only an breach as there website allowed me to play the bets (so worrying there website does have a mechanism in to stop this from happening)

Also your correct on the 4th withdrawal so its now £2k. I have received £1.5k back so far in my bank account which is great

So ill continue to withdraw (£500 at a time) and hope I get all my money back in time.

I assume you'll now close this case? As nothing more you can help us (outsodenof your remit as you mention). Or shall I keep you updated if I experience any withdrawal of funds issues?

Thanks

Tim

Timothy, thank you for the update! It seems it's now on the right track, but we will keep this complaint opened, so please, let us know when you receive your last £500.

Dear Timothy,

Is there anything new? Have you received your last withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we’ve assumed that the issue has been resolved and Timothy has been paid out, without his confirmation, we were forced to reject this complaint.