Happy Luke Casino - Player is complaining about slow deposits.

Do not play this casino. They are good in day time but when you relax and the game getting intense if you deposit night time around 11 pm your credit will arrive 2am or more even morning. Not good...and they will say sorry. Blah blah with their own reason. This casino is not good in evening play....only on day play. And the live support...jesus!!!! Very very low response sometimes 15mins or more before they will address you

Dear Keen,

Thank you very much for submitting your complaint and sharing your experience. Unfortunately, I will need more information regarding your problem to proceed further. Could you please elaborate? Do I understand it correctly that your deposits have been delayed when playing during the night? Have you received any explanation from the casino? Thank you in advance for your reply.

Best regards,

Petronela

Hi petronela. Good morning I appreciate you reply. Yes as I said if the time is 10 to 11. The credit of your deposit will arrive around 2 to 3 am...how can you play that? The player will complain to the libe chat they will always say that the bank is having update? What update everynight update? Its happen to me 4times already. I finish my work around 10:30pm and I want to relax deposit a little amount to spin a little but I fall to sleep of waiting. Who's player will wait 5hours waiting before he can play 😂😂😂😂 that's why last night after work I want to play. But I remember my horror experience. So I chat to the liberal chat and they said the bank is having update again jesus!!!! I cancel my deposit and play AK47.bets casino. Upon deposit credits arrive...no drama. No waiting. Although the game is limited but in terms deposit and smooth playing in late night...I think AK47.bets deserve the 20star....happy luke casino only happy during day time on the night time 10pm to 2am....its not happy anymore. Its waiting time casino

Thank you very much Keen for your quick reply. If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum. Since there are no funds being held by the casino and we don’t have any influence over technical problems accompanying deposits, there is not much we could do for you in this matter. Please let me know if there is any additional information that I have overlooked, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Dear Keen,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Hi petronela, now I will adjust my time deposit instead I will deposit on 10pm I stop playing after 10pm and play another casino in Thailand, I'm tired of making complaints to the admin or the the live support, their answer is always sorry. Sorry for the inconvenience. But the flow of the game is already ruin. I told them to make a report on this so that the player that affected to these delayed they can advice ahead of time that use another bank for deposit and do not use the krungthai bank at 10pm to 2pm because this time the bank have delay and it will affect the deposit. But the live support doesn't do any report to help the players. I'm tired of complaining so I made adjustments to my playing time. 10pm stop playing or deposit to avoid my self to this kind of inconvenience. I play another casino at 10pm time

I’m genuinely sorry Keen we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will now close this complaint . Thank you for your understanding.