GreenSpin Casino - Player’s deposit limit isn’t working.

So I have made deposits on this casino and I also have ENTERED a limit for deposits. I have 100€ per month and the casino still kept letting me deposit more than that. I have proof that the limit was active withing the given time limit and that the value exceeded allowed limit. They are lying in the chat and they are a completely disaster to solve problems. They brake their own T&C with this is I would have won they should never have payed me and therefor I kindly ask that they return my money to my e wallet.

Dear Peter,

Thank you very much for submitting your complaint. I’m very sorry to hear about your unpleasant situation. From your screenshots I can see that you’ve set your deposit limits for one month. Could you please specify, when exactly you set the deposit limit? Because I see that expiry date and the date of deactivation are different.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.