The player's complaining about not receiving bonus after his deposit. The player informed us that he received his bonus so to complaint was closed as resolved.
I made the first deposit today but didn't get my bonus because I'm supposed to have multiple accounts. But that's not true
Dear Emanuel,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Could you please specify a little bit more your problem? Did you deposit and claimed welcome bonus? Did the casino close your account? If yes, was your deposit refunded? Also please, if you have any proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward your answer.
Best regards,
Nick