The player's complaining about not receiving bonus after his deposit. The player informed us that he received his bonus so to complaint was closed as resolved.
GreenSpin Casino - Player's complaining about bonus availability.
Amount: €125
GreenSpin Casino
Safety Index:HighSafety Index
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8.4
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I made the first deposit today but didn't get my bonus because I'm supposed to have multiple accounts. But that's not true
Automatic translation:
Public
Public
4 years ago
Dear Emanuel,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Could you please specify a little bit more your problem? Did you deposit and claimed welcome bonus? Did the casino close your account? If yes, was your deposit refunded? Also please, if you have any proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward your answer.
Best regards,
Nick
Public
Public
4 years ago
Translation
I deposited with bitcoin for the first time and didn't get the first deposit bonus plus free spins. When I asked, the support team said I had multiple accounts and I wouldn't get a bonus. i just got the bonus and the free spins. a staff mistake
Edited
Automatic translation:
