The player's unable to close his account as the casino has no responsible gaming section. The complaint was closed as the player stopped responding.
GreatWin Casino - The player's unable to close his account.
Amount: ??
GreatWin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
This casino is the last one, it hangs all the time, then I wanted to suspend or delete my account, but when I go to Responsible Gaming, Responsible Gaming comes up, but an empty page. I want to close my account.
Automatic translation:
Public
Public
1 year ago
Hello bell2410,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Greatwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when are you trying to close your account? For what reason do you want to close your account? Did you contact the casino with your request?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
No, I didn't, I didn't have any nerves to contact the casino itself, it should be enough if I go to play responsibly, but this doesn't work. Gabe is also often asked to close national casinos. You are simply ignored there
Automatic translation:
Public
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1 year ago
Hello bell2410,
Please be sure to contact the casino to request to close your account.
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