GreatWin Casino - Player’s account was closed.

My account was closed by the management without any reason. I asked the customer service, but they didn't know, and my money and winnings were still in the account. Did I win too much or guess too accurately?

Dear 22kunqu,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Allow me a few questions so I might better understand the situation. Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please? How did the casino inform you about the closure of your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

hi

thank you to reply,

I play nab betting in greatwin, Because I am a freshman majoring in data analysis and I have been watching nba for 15 years, so I know nba very well. I guess the nba has a good winning rate, but I don't bet a lot of money. I bet 10 Canadian dollars each time. The people at greatwin told me they were going to deduct my winnings. It was ridiculous. In the absence of anything illegal, I found that I could not register my account.

Dear 22kunqu,

Did you exclusively bet on sports in the casino? Did the casino allude to you broking a rule related to your sports-betting activity?

I would like to inform you we do not have a branch that deals with sports betting complaints. While this is something that we may do in the future, we currently do not have enough insight into sports betting to be able to advise you correctly.

I'll look forward to your reply.

Dear 22kunqu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.