HomeComplaintsGrande Vegas Casino - Player is struggling to pass the KYC.

Grande Vegas Casino - Player is struggling to pass the KYC.

Amount: $300

Grande Vegas Casino
Safety Index:Below average
Submitted: 27 Jan 2021 | Case closed : 11 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Japan is dissatisfied with the long verification process. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Taking forever to process account verification. They only reply to email every 2 to 3 weeks.

Public
Public
3 years ago

Dear A,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. It can take a few days to fully review all documents, but if all the data is correct, there should be no reason for the casino to delay the process.

Which documents have you already provided, please? When exactly did you send the last of them?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
3 years ago

Dear A,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news