BC.Game Casino - Withdrawal of player's winnings has been delayed.

Yesterday, I signed up on BC to gamble and deposited $1,000. I was playing big spins ($10) on Sweet Bonanza 1000. At first, I went a bit up and then down, but then I hit a bonus that paid an incredible $69,000! 

I attempted to withdraw $25,000, but the withdrawal failed, and my account withdrawal was blocked. I contacted support, and they informed me I needed to complete KYC verification. I complied and submitted all the necessary documents.

However, to my surprise, support then told me:

"Dear user, we regret to inform you that your account will no longer be eligible to pass the KYC verification."

When I asked for an explanation, they couldn’t give me a reason.

For context, I am French but reside in Malta, which is not a restricted area for BC. There’s absolutely no legitimate reason for them to deny my withdrawal—they simply don’t want to pay out my winnings.

Account ID 62874989

Dear pakito111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They told me i cant complete the KYC, and wont give any reason why

, i do respect their terms, i reside in malta,

Only restricted countrys are: 4.1.2. If you reside in a country in which access to online gambling to its residents or to any person within such country is prohibited.

4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:

Austria France and it's territories Germany Netherlands and it's territories Spain Union of Comoros United Kingdom USA and it's territories All FATF Blacklisted countries, any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.