Opabet Casino - Player’s winnings haven’t been received yet.

Hello, I would also like to file a complaint against this casino because they are not processing my withdrawals.

I made a deposit at this casino, won some money, and requested a withdrawal. Since then, all kinds of problems have come up. First, they said they needed proof of address, then they said they needed proof of my residence in Germany, and they also asked for photos of my bank card.

I provided all of these documents. They told me that this was the reason why they were not processing my withdrawals. I provided all the requested documents and received confirmations that they had been checked and that everything was OK.

Now they are saying that they have a technical problem with withdrawals. For several days now, they have been telling me the same thing. I do not consider this normal, because before this supposed technical problem, they were giving the excuse that they did not have the necessary documents. As soon as I provided all the required documents, they started claiming that there was a technical problem.

On the other hand, deposits are working perfectly. I even tried to make another deposit, and it went through without any problem. However, when it comes to withdrawals, suddenly they have a technical problem.

They keep telling me by email that they have a technical issue, that they will resolve it as soon as possible, and all kinds of other excuses. These are simply useless excuses.

I do not think this is normal or fair. They are not respecting their own terms and conditions regarding the three-day withdrawal processing time. I have been struggling for a week just to withdraw my money from this casino, and they still have not processed the withdrawals.

It gives me the impression that they are simply waiting for me to cancel the withdrawals and put the money back into my casino balance so that I might play with it instead of actually processing my withdrawals.

That is why I want to file this complaint and have my case properly investigated and handled, because this is not fair or acceptable. It is completely unacceptable to be lied to in this way and to be given one excuse after another instead of having my withdrawals processed.

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Dear Marius17,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Marius17,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean