Lamabet Casino - Player’s winnings haven’t been received yet.

Hello, I am experiencing to issues with my requests in Lamabet.

30-Dec-2024: I made a deposit that it was not shown in my account several days before. They have not resolved it yet and they don't give me a timeline.

02-Jan-2025: I have made a withdrawal request of 1000 euros and today is the 3rd day that is still pending. They don't provide me with a timeline for this, too.

I am really afraid that they might not make any progress with the above. My account is fully verified among with my bank account.

Can you help me, please?

Dear zaxaroulabr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have not managed to withdrawal the amount that I have. They keep asking new and new actions such new deposits new docs we even performed video call verification. They find always an excuse. Can you help me please?

They asked me new deposits, new payment methods, many docs and also a video call verification. All of these are succussfully verified. And now I am waiting my withdrawal request of 700 euros through Skrill as they suggested because they said Revolut is not functional. They do not even give me an estimation. I am really afraid of their suspicious behavior. Kindly help me. Thank you.

Dear zaxaroulabr,

As a new withdrawal was requested through a new payment method, I would advise to wait out the 14 days withdrawal period.

Let us know in case the payment would arrive or in case of any new complications.

Looking forward to hearing from you.

Regards,

Nick

Dear Nick as you can see they finally approved it but then did not perform it because of technical reasons they said and now they are asking for me to deposit with another method again for the 3rd time. This is unacceptable and suspicious. Can you help me please?

After so many emails, time, docs, processes and effort I managed to withdrawal. I will not play in Lamabet ever again. Thank you.

Dear zaxaroulabr, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru