Goldenbet Casino - Player’s £6000 withdrawal has been denied.

I've seen similar issues reported on here using Goldenbet where despite having a fully verified account and making several successful withdrawals in the past they have now started rejecting every request I make!

Some rejections where due to monthly and weekly withdrawal limits but once outside of them they have become unreasonable requesting I provide video verifications.

I send the verification video of a selfie but they reject them each time requesting I add more info such as holding up a peice of paper with date, my full name, their site and my user name. Then I had to read out the words in English. Then I had to also hold up my previously verified ID card. Then I had to resend because I didn't turn it round and show the back! Now they have rejected the £6000 withdrawal again with no justification!

I'm completely at a loss as to what to do now. Im not going to regamble these funds as I've lost confidence in the site as they are untrustworthy.

Can you help me get the funds?

Dear Dansmurf,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Goldenbet Casino.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. Please understand that a casino is entitled to request additional documents if necessary.

Do I understand correctly that you made several successful withdrawals in the past and you're experiencing difficulties with your withdrawal only now?

Could you please specify what games you played to accumulate the winnings of GBP 6000?

Has your additional verification been approved by the casino? Have you received any suggestions as to how can you make the videos so that you pass the verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Dansmurf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.