The player from the United Kingdom claimed that Goldenbet owed him £15,307.36 and operated without a UK gambling license. He requested a full refund. However, the Complaints Team explained that they could not assist with complaints related to licensing regulations and policies. They further clarified that they couldn't compel the casino to refund the player purely because it didn't hold a specific license. Consequently, the complaint was rejected as unjustified.
Goldenbet Casino - Player claims winnings from unlicensed casino.
Amount: £15,307
Goldenbet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
