Golden Lady Casino - The player struggles to withdraw her balance.

I requested a withdrawal on 2/5/23 at which time I provided a Btc address on 2/15/23 I spoke with someone about the status of my request she asked me for a updated btc address which I gave then she assured me the info would be sent priority to the finance department. I checked again on 2/20/23 I was asked again for a btc address which I provided then was told the same thing it's being sent priority to the finance department. I spoke to someone on 2/25/23 he asked for a new BTC address because the other one had expired, I gave it to him and there was no response I've tried reaching out to make sure they got it but now they've stopped responding this is ridiculous it takes seconds for them to take your deposit but when you have a withdrawal you have to go through so much.

Hello Jdpmom,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Golden Lady Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick the last time I spoke to someone at Golden Lady Casino was 2/25/23 also I sent in all verification documents on 2/14/23 and lastly I accumulated my winnings with real money no bonus was used.

Dear Jdpmom,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Golden Lady Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Golden Lady Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.