HomeComplaintsGolden Lady Casino - Player’s withdrawal has been rejected.

Golden Lady Casino - Player’s withdrawal has been rejected.

Amount: A$100

Golden Lady Casino
Safety Index:Low
Submitted: 23 Jan 2021 | Case closed : 08 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia had his withdrawal voided without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Rejected my payout... Ridiculous

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3 years ago

Dear Graeme,

Thank you very much for submitting your complaint. I’m sorry to hear about your cancelled withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this was your first withdrawal request? Did you receive any explanation from the casino why your withdrawal has been rejected?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear Graeme,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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