The player from Australia had his withdrawal voided without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Graeme,
Thank you very much for submitting your complaint. I’m sorry to hear about your cancelled withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this was your first withdrawal request? Did you receive any explanation from the casino why your withdrawal has been rejected?
I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela