Home Complaints Gioco Digitale Casino - The player's winning spin was not credited.

Gioco Digitale Casino - The player's winning spin was not credited.

Amount: €25

Gioco Digitale Casino
Very good reputation
Submitted: 17 Aug 2022 | Resolved : 22 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

5 months ago

The player's winning spin was not credited due a technical issue. The complaint was resolved as the casino credited the missing balance.

Public
5 months ago
Translation

good evening the problem and that the game was interrupted in a slot while I had won the free spins which among other things has yet to end WILD LIFE, I wrote every day also by contacting online chat, before they said that it was a problem of geocalization and history and chace, I did everything I was told but nothing, then they replied that the problem was with the operator of a technical anomaly and that they would credit me the win but then the next day they started with the usual emails saying it was a my problem. I am really stunned. I am attaching emails I received from digital game and the slot in question I hope you help me even if the payout is not much but their behavior is not right

Automatic translation:
Public
5 months ago

Hello HAIMON14,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gioco Digitale Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if have any log of that winning spin or created any screenshot of it? Did you contact the casino only or the game provider as well? When exactly did this issue occur?

Looking forward to your answer.

Regards,

Nick

Public
5 months ago
Translation

hello and thanks for helping me, can I send the screenshot away?

Automatic translation:
Private
5 months ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
5 months ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Private
5 months ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
5 months ago
Translation

good morning I wanted to update you that this morning the slot finally opened but my winnings disappeared the game does not restart from the interrupted spins among other things the bad digital game assistance does not respond

Automatic translation:
Public
5 months ago
Translation

Thank you my case has just been solved but for me the digital game support is very bad


Automatic translation:
Public
5 months ago

Thank you HAIMON14 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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