The player's balance disappeared as somebody played away his balance. The complaint was closed as the player stopped responding.
GGpoker Casino - The player's balance disappeared.
Amount: $6,500
GGpoker Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Unfortunately something very crazy happened to me on this apparently "trustworthy" site.
I won $6500 on Rise Of Merlin Slots after a long night of gaming. After a few hours of sleep I wanted to pay out the money (screenshots available)
Payout to a bank account to which payments have already been made (smaller amounts).
The verifications have already been carried out several times.
However, my 1st withdrawal attempt was rejected in the amount of $6500. I thought the amount might have been too high.
$3500 second try, failed again.1
$1500 third try and that one didn't work either.
The evening after I got back from work I logged in and my account was zero!
Someone logged into my account (according to GGPOker IP from Pakistan) and played my money down on 4 bets of roulette)
These are the TRICKS of the casino.
I will also send you the e-mail traffic and the last replies.
That's really common. Why should I gamble $5000 on a bet after my withdrawal was denied 3 times.
please please help me This is so obvious that this is a trick by the casino.
Automatic translation:
Public
Public
11 months ago
Hello dasSchnitzerl,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGpoker Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Did you ever share your account information with somebody else? When was the last time you spoke to the casino and what was it about? Did they show you any evidence of the IP logged from Pakistan?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Hello Nick, thanks for your reply. I'm really desperate and so upset. I cannot explain why a casino resorts to such nasty tricks. It's nice to see that I'm apparently not alone.
My account is fully verified AGAIN since March 5th.
I have never accepted any bonus on GGPoker since I registered on 11/15/2020.
No, it is impossible for someone to have my access data.
The last contact is attached as a screenshot (In English and translated into German)
Attached is the Excel spreadsheet that was sent to me.
My payout was denied 3x - that speaks for everything.
Automatic translation:
Public
Public
11 months ago
Hello dasSchnitzerl,
Is it possible to forward the login history or any other evidence the casino provided? Please send it to nikolas.b@casino.guru.
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