The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Unfortunately, the player lost his winnings before we could help, therefore, we were forced to reject this complaint.
GGBet Casino - Withdrawal of player's winnings has been delayed.
Amount: 216 R$
GGBet Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I can't get it out.
I have already made withdrawals before because my account was already verified.
I've been trying to verify for days, more than 5 attempts. By chat/support by kyc.
I sent everything they asked. But nothing
REINFORCING
MY AI ACCOUNT WAS VERIFIED
BECAUSE I HAD ALREADY MADE WITHDRAWALS PREVIOUSLY.
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1 year ago
Dear TiagoSantos,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
The casino provides the option for withdrawal pix.
That this category of banking transaction is immediate!
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1 year ago
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Look what they ask you have to have a professional camera for that
and I sentAutomatic translation:
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1 year ago
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Files sent to support email
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1 year ago
Translation
Asked for 2 more
I gave up
I played what balance I had. I lost everything
I will never play at the casino again!
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1 year ago
Thank you for your reply, TiagoSantos. Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
