Gamblemax Casino - Player’s withdrawal is delayed by unusual requirements.

I cashed out and they told me I needed to make a deposit of $50. I did that made the play through and withdrew $10000. I then was told to deposit $30 so I would be a higher status loyalty member and could get my cash out in 5 to 30 minutes. I deposited another $30 and after a few days I asked what was going on and now they keep telling me that I need to sign up 10 new players and this is to get the fast cash out I told them I am not signing up anybody and I’ll just wait for the regular withdrawal Which has been well over 30 days now. They do have a live chat and sometimes they respond but it’s always the same person. Janet and Hildegard will email me back and just keeps saying you need to sign up 10 people.

Dear Bigbassbaby,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamblemax Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you completed the KYC verification successfully?
• Have you withdrawn any funds from this casino in the past?
• If there’s any relevant communication, please forward it to tomas@casino.guru

Meanwhile, I would strongly recommend against paying any further deposits to achieve higher VIP status nor asking other players to join as we came across a very similar suspicious case just recently.

I hope we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

I asked them if I needed to do anything for Verification and they said no. No I have never withdrawn from this casino. Even after you sign up, they do not send you any welcome email. Nothing. Their deposit methods are very limited. I think there’s only two options. I am almost 100% positive this casino is a scam. I hope I am wrong and I hope I get my winnings but I’m not banking on it.

Thank you very much, Bigbassbaby, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Bigbassbaby,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gamblemax Casino representative to join this conversation and participate in resolving this complaint.

Dear Gamblemax Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Bigbassbaby,

I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru