HomeComplaintsFunclub Casino - Player’s complaining about a technical glitch.

Funclub Casino - Player’s complaining about a technical glitch.

Amount: €85

Funclub Casino
Safety Index:Below average
Submitted: 19 Jul 2020 | Case closed : 04 Aug 2020
Case closed Our verdict

Other

REJECTED

Case summary

4 years ago

The player from the US experienced a technical glitch where his blackjack winnings weren’t credited. Unfortunately, there wasn't any record proving that the player won, therefore we couldn't proceed with further investigation.

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Private
4 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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4 years ago

Dear Saxon,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Did this happen only this time and then you immediately informed the casino? Do you have any evidence showing this problem, for example a video recording?

Additionally, if there is any other relevant communication between you and the casino forward it together with your game history to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

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4 years ago

Dear Saxon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

No I dont have evidence I played 4 hands and realized I wasn't recieving my winnings so I stoped playing. There record shows I didnt win those hands but God as my witness I absolutely won those hands. I very unhappy with this casino and at this moment I will not be recomend them to anyone else. I was duked. Not cool.

Edited
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4 years ago

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. If there is no record of your winnings, there is nothing we can do. We would like to help you, but it’s impossible for us at this time. I am forced to close this case. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

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