The player from the US experienced a technical glitch where his blackjack winnings weren’t credited. Unfortunately, there wasn't any record proving that the player won, therefore we couldn't proceed with further investigation.
Funclub Casino - Player’s complaining about a technical glitch.
Amount: €85
Funclub Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
Funclub Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
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4 years ago
Dear Saxon,
Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Did this happen only this time and then you immediately informed the casino? Do you have any evidence showing this problem, for example a video recording?
Additionally, if there is any other relevant communication between you and the casino forward it together with your game history to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
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4 years ago
Dear Saxon,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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4 years ago
No I dont have evidence I played 4 hands and realized I wasn't recieving my winnings so I stoped playing. There record shows I didnt win those hands but God as my witness I absolutely won those hands. I very unhappy with this casino and at this moment I will not be recomend them to anyone else. I was duked. Not cool.
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4 years ago
Please understand, that it is very difficult for us to proceed with this case without supporting evidence. If there is no record of your winnings, there is nothing we can do. We would like to help you, but it’s impossible for us at this time. I am forced to close this case. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.
