Frumzi Casino - Player’s withdrawal is delayed.

Good evening, I made a withdrawal request for 500 euros 13 days ago, and it still hasn't been approved.

Hello zinapik,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good evening Nick.

This casino has not asked me for anything

It was reward money from achievements.

I post every day in the chat to see what is going on with the withdrawal approval

But every day they write me the same message.

They apologize and tell me about a load of withdrawals

And that I will need to be a little patient, it's been 13 days

Good morning, today I had to cancel the withdrawal and they threw the money back into my account and I checked again

It's been 15 days and unfortunately nothing has entered the account ..I'm desperate.

The relief was done on 20.10.24

Yesterday they canceled it and told me (we apologize for the failed withdrawal which was caused by a technical error of the payment service provider)

And they tell me that the process starts from the beginning. They cancel it themselves to do it again from the beginning what are these

STILL WAITING THE MONEY HAS NOT COME IN

Hello Zinapik,

Thank you for the update. If the withdrawal has been canceled and then re-requested, please be aware that processing can take up to 14 days.

Please keep us informed if the withdrawal is successfully completed or if it is canceled again. In the meantime, I recommend waiting for the processing period to complete.

Looking forward to your response.

Best regards,

Nick

Dear zinapik,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.