HomeComplaintsFresh Casino - Player's deposit was not credited to his casino account.

Fresh Casino - Player's deposit was not credited to his casino account.

Amount: 40,000 INR

Fresh Casino
Safety Index:High
Submitted: 11 Jul 2023 | Case closed : 14 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India deposited 40000 INR to Fresh Casino via Paytm UPI ID. However, no credit has been given to his casino wallet nor has the money been returned to his bank account.

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1 year ago

hi,


I deposit amount in Fresh Casino 40000 INR through Paytm UPI ID.


But My Amount not credit to my Wallet .And they also did not return my money to my bank account. It's Been 3 days i am continue follow Up to Casino But No Positive Response come

I Also Talk to Bank they are saying your amount is debit to correct UPI ID.


Please help me to return my money


Rgeards,

Jitender Kumar

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1 year ago

Dear jitendyadav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which you've already done. Bear in mind that locating your transaction and clearing it manually is a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

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1 year ago

thanks for this information now this information give me lots of relief

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1 year ago

Thanks for your comment, jitendyadav. I will set the timer for an additional 17 days to allow the casino one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience.

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1 year ago

Dear jitendyadav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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