FEZbet Casino - The player's unable to withdraw.

On December 17, I made two withdrawals for the amount of 600 soles and another for 700 soles ... I received an email on December 17 from the finance department indicating that my withdrawal was proceeding correctly ... They indicated that after 3 days they would make the deposit to my Visa account in effect but I observe that it is still pending ... I have written and they tell me that there is no system to verify ... They tell me again to wait 3 more days and other times just wait and wait ... And now they just tell me that there is no system ... Because it takes so long to make a deposit to the account

Hello silviasantosn,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with FEZbet Casomp. Allow me to ask you a few question before we would move forward.

Is this your first ever withdrawal request in the casino? When exactly did you try to withdrawal? Is your account already verified? Do you have any balance at the moment in the casino? Did you use any

Please note that if it's your first withdrawal, it might take up to 14 days after you verify yourself to process the withdrawal.

Also please forward any relevant proof or screenshots to nikolas.b@casino.guru.

Regards,

Nick

If it is the first time that I make withdrawals ... There are two withdrawal amounts, the first of 600 soles and the second of 700 soles, both on the same December 17 of this year ... When I wanted to withdraw I had to first re-deposit so that it goes directly to my Visa account ... Since the first deposits were through another channel that was not visa ... At the time of making the withdrawal I received the email from the financial department of fezbet indicating that everything was being processed correct way ... I have not been asked for any verification so far and through the internal chat they have told me that everything is correct with my account but just wait

Thank you silviasantosn for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Silvia,

I will take care of your complaint from now on. I'd like to invite representatives of FEZbet Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

And I don't know exactly what happened but they sent me an email indicating that my payment was being rejected ... They returned the amount of 1300 soles without any further explanation ... For this I had recharged and betting now I have two withdrawals of 3500 and 3000 soles, that is, 6500 soles ... I hope the payment method will not be rejected now since I had to add other of my cards

Dear All,

Thank you for reaching out.

First of all, we would like to apologise for the inconveniences the client faced while withdrawing their winnings. We always do our best to accommodate our clients with the payment method of their choice, however, sometimes we face issues that are outside of our control.

Unfortunately, the withdrawal requests were rejected by the payment provider. We will not be able to use the chosen payment method to process the payments. We kindly ask the client to use another method. We have contacted the client via email with our suggestion.

We hope the above clarifies the situation and we will look forward to hearing back from the client.

Sincerely,

Fezbet

Again they reject the withdrawal method ... How easy if they accept deposits with VISA but for withdrawal they make a whole world ... Again they reject other of my VISAS cards so what method is effective to be able to withdraw?

Hello all,

I apologize for the late reply. Thanks to Fezbet casino for your reply. I am very sorry Silvia, but international payments can be tricky. Unfortunately, in some countries, some payment methods are simply not accepted in both directions. Although we prefer it the casinos use players' using their preferred payment method on cash out, sometimes it is not possible.

My advice is to strongly consider the alternative proposed by the casino. I am optimistic that after a working payment method solution is found you will be paid out. Please let us know what you decide.

I had to create an Astropay account ... I deposited an amount and started to play again and finally made two withdrawals ... One of 100 soles and another of 5000 soles ... I will wait for the withdrawal to take effect ... Still they don't answer me at all

Thanks for the update, Silvia.

Let us know when you withdraw or in case you need more assistance.

Good afternoon ... I would like to know ... I have created my account in Astropay and I am waiting for the confirmation of my withdrawal ... Which I made on January 4 ... But it still has not arrived ... Two amounts one faith 100 and another 5000 soles

Hello Silvia,

do you have any news? Are your withdrawal requests still pending? Much appreciated.

Being today January 12, 2022 and having changed several withdrawal methods (first visa ... then another visa card and finally Astropay) so far my requests have not been resolved

It will already be 1 month since I tried to withdraw money the first time (12.17.2021)

Hello all,

I would like to ask FezBet Casino if Silvia's current payment method (Astropay) proved to be suitable for withdrawals? When can she expect the withdrawal to be processed?

Hello good day

Of all the earnings I could only withdraw 100 soles for Astropay ... The truth is that I was bored with being requesting payments because if they easily accept a visa for deposit ... But never for withdrawal ... I dedicated myself to gambling all the money I had spent because it also bounced the 5000 soles ... I had to create Another account in neteller to see if I can at least withdraw 1000 because the rest I give up for lost, unfortunately I have almost a month claiming prizes and I get tired of looking for alternatives ... Yesterday I made two withdrawals one of 100 for astropay and another of 1000 for neteller ... In 10 days I have the answer because they take too long in their financial process

I have also played international casinos and have never had this difficulty

Dear Team,

One of the player’s withdrawal requests via AstroPay was successful. However, another one was rejected by the provider due to a technical issue. We have contacted the player and asked them to request it again and we are currently working on the new requests. As client stated, there is one request via AstroPay and another via Neteller. We have both payments planned to be processed soon and we are optimistic it will be finalised on the provider’s side as well. We will keep the client updated.

As mentioned, sometimes we face issues with payments that are outside of our control. We appreciate client’s patience and cooperation during this process and we will do our best to finilize the withdrawals in the nearest time.

Please let us know if there are any questions.

Sincerely,

Fezbet

Dear... I recommend Neteller to withdraw money from Fezbet... It is a faster method and without much bureaucracy... Thank you the amount of 1000 and 100 have finally been withdrawn

I am glad to hear you were able to withdraw in the end, Silvia! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.