The player's unable to log into his casino account for unknown reason. The complaint was closed as the player could access his account again.
FEZbet Casino - The player's unable to log into his casino account.
Amount: €100
FEZbet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I registered at FezBet today. Everything went smoothly. Deposit worked right away. Then I wanted to play and since then there is some error. I can no longer log in. The live chat worked for a short time, but was immediately dismissed because of "too many requests" 🤦🏽♀️! I also wrote an email to the support. No reply received yet...
According to reviews, this online casino is rated very poorly and therefore I want my money back. Just find it strange that registering and depositing works immediately?!
Thank you and Gl
Automatic translation:
Public
Public
1 year ago
Hello valsnbet,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FEZbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is this issue ongoing? Did you also try to contact the casino by e-mail support? If yes, did they respond to you? Is there any pop-up window showing the reason of why can't you log in?
Looking forward to your answer.
Regards,
Nick
