The player from Argentina, who had been a long-term user of Fezbet Casino, experienced delayed withdrawals. Despite having contacted support and filing a complaint, she had not received a specific timeframe for the completion of the withdrawal. The player confirmed that she had received her withdrawals. Subsequently, we marked the complaint as 'resolved' in our system.
FEZbet Casino - Player’s withdrawal is significantly delayed.
Amount: €1,500
FEZbet Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
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6 months ago
Translation
Good day. I've had an account with Fezbet Casino for years. However, this time, my withdrawals are delayed. It's been 14 days since I first requested it on May 8th. All I've been told by support is that the process is pending, that I need to wait, and that there is no set timeframe. I also filed a complaint via email, but they told me the same thing (attached screenshot). Honestly, I'm starting to think that I've lost the money. Can you help me?
Automatic translation:
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6 months ago
Dear jujudelavida1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Translation
Good day. This morning I received the withdrawals. Thanks for the help too
Automatic translation:
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5 months ago
Dear jujudelavida1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
