The player from Albania faced issues withdrawing funds after winning approximately 103€ from no-deposit spins, which were later confiscated. After making a required 20€ deposit to request a withdrawal of 70€, the casino demanded that the deposit be wagered three times, which the player found unreasonable. The Complaints Team acknowledged that while the wagering requirement was not player-friendly, it was accepted as a condition of the withdrawal process. Since the player's balance had already been lost, further recourse could not be provided, and the complaint was closed.
FatFruit Casino - Player's withdrawal request is delayed.
Amount: €70
FatFruit Casino
Safety Index:Fresh casinoSafety Index
We use the Fresh casino rating to identify new casinos, for which it's too early to see how they treat their players. We give this rating to casinos that are relatively new on the market, have low revenues, and not many player complaints.
Case closed
Our verdict
Other
REJECTED
Case summary
1 week ago
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2 weeks ago
Played their 20 no deposit spins. Won circa 103€. Verified my account. But wait: the freespins we're not a non deposit welcome bonus! Also, the winnings were confiscated, meaning that I had to withdraw only 50€, as per terms, and I should make a deposit in order to withdraw (only via fiat methods) . ! I kinda accepted it, made a deposit of 20€ via my Debit card without a bonus and requested a withdrawal of 70€.
Now these guys want me to wager the deposit 3x times! Lol.. To whom are they talking about!!
Please check my case from this Hollycorn N. V. casino!
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2 weeks ago
Dear aver147,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with FatFruit Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you contacted the casino support and protested the need to wager the deposited money? With what result?
- Could you please share your interaction with the casino trying to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Thank you for your response. I have lost my balance already, but this so-called casino, from Softswiss and Holycorn or whatever use unfair business practices and long unjustified payouts! Can I raise a dispute against the Holycorn, outside casino.guru? Indeed I am considering it because there are casinos from this group that also have blocked my account with money!
You may close the thread!
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1 week ago
Thanks for the update.
Please note that while not entirely player-friendly, we accept the situation the wagering of your deposit is required up to 5x times even if it's a deposit made to satisfy the withdrawal conditions.
Since your balance was already played down, we can't offer further recourse. Keep in mind this requirement might also be necessary to fulfill in other online casinos under similar conditions.
Unfortunately, we don't pursue complaints against an entire operator, our Complaint Resolution Center deals with complaints aimed at particular casinos only.
If any casino withholds your balance or winnings, kindly submit a complaint for each casino and we'll try to assist.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casinos in the future.
