Fairspin Casino - The player struggles to close his account.

Boa tarde pretendo que este casino cancele a minha conta difinitivamente já foram enviados vários através de emails e no chat mas até a data nada fazem tenho problemas com o jogo

Hello MCGPH1969,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Since when are you trying to close your account and for what reason? When was the last time you spoke to the casino and what was it about?

Can you please forward to nikolas.b@casino.guru your first request send to the casino to close your account?

Looking forward to your answer.

Regards,

Nick

bom di desde dia 19-01-2023 no dia 01-03 -2023 enviei 4 emails agradeço que a conta seja encerrada já para não falar do dinheiro que está na conta que desaparceu ,só pretendo fechar esta conta obrigado

Hello, 

If You want to take a break from gambling, We offer the option of suspending Your Member Account for the time You need, giving You some time to cool off and reflect on Your gambling situation. This can be actioned by contact Our customer support only via email at support@fairspin.io. The first stage of the self-exclusion procedure is a 24 hours cool-off period. You should contact Our customer support after the 24 hours cool-off period is over to confirm Your decision to proceed with self-exclusion, name the reason for self-exclusion and choose the time period of blocking: 24 hours, 7 days, 1 month, 6 months, 1 year or for an indefinite period of time. Because you have not followed the rules of self exclusion, your account has been unblocked .  In order to prevent such situation in future, we suggest to pay attention to the instructions presented in the letter of the first stage of the self-exclusion.

Regards,

Fairspin Support Team

Bom dia já foram enviados vários email a pedir a autoexclusao por tempo indeterminado e nada fizeram a resposta é sempre a mesma

bom dia j´a foram enviados vários email para fecharem a minha conta permanentemente e a resposta é sempre a mesma tem que confirmar ao fim de 24 horas enviaremos um email e siga as instruções email esse que nunca recebi como posso seguir as instruções assim e complicado cps

Dear,

All

Unfortunately, we were unable to block a user's account due to the fact that we were unable to receive any confirmation letters from the user.

However, we are always glad to help our user for the sake of their comfort.

As of right now the user's account is blocked permanently as per user’s request.

Respectfully,

Fairspin

bom dia finalmente encerraram a conta cps cristina

Thank you MCGPH1969 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick