The player's self exclusion failed as he was able to login and deposit. The complaint was resolved as the player's account got closed.
Fairspin Casino - The player's self exclusion failed.
Amount: ??
Fairspin Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Casino does not close account because of gambling addiction. They say you have to confirm after 24 hours that you want to close your account (i did so and they confirmed that my account has been suspended) but i am able to login and deposit furthermore. The support is lying that I did not confirm the account closure and initiates the process again and again. I can't blocm my account and am able to deposit again and again. As a Person with gambling addiction, this casino is reallx dangerous.
Public
Public
1 year ago
Hello Wurstparade,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? How and when exactly did you request for the self-exclusion When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello,
No I am not verified. I requested self-exclusion via email and it was only today that I got back in touch with the casino as I complained that the self-exclusion did not take place. You have initiated the self-exclusion again from the beginning (wait 24 hours, then 12 hours to confirm the self-exclusion). This hasn't worked in the past. I have also forwarded the email correspondence to casino guru. From this it is clear that the casino confirmed that the account was "suspended" after I confirmed the self-exclusion. However, I am still able to log in and make deposits and they claim I did not confirm the self-exclusion.
Edited
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