The player from Portugal accidentally returned to a casino where he had previously self-excluded, made a deposit, and played. Upon attempting to withdraw his winnings, he received an email denying the withdrawal, claiming the casino retains players' funds unlawfully.
Fairspin Casino - Player’s account is restricted due to self-exclusion.
Amount: €500
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 21h 53m 16s
Case summary
2 hours ago
Public
Public
15 hours ago
Translation
I returned to play at this casino without remembering that I was self-excluded. I made a deposit as usual, played, and upon trying to withdraw my earnings, I received this email.
The casino accepts players' money and keeps it as if it were theirs.
This is a crime and fraud.
I do not recommend any player playing here and I ask Casinoguru for help to recover the funds.
Automatic translation:
Public
Public
2 hours ago
Dear Aringarosa87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When did you close the previous account?
- Have you tried looking for the account closure request?
- When did you create the new account and when was it closed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Aringarosa87 has 6d 21h 53m 16s to reply
