Fairspin Casino - Player’s account is restricted due to self-exclusion.

I returned to play at this casino without remembering that I was self-excluded. I made a deposit as usual, played, and upon trying to withdraw my earnings, I received this email.

The casino accepts players' money and keeps it as if it were theirs.

This is a crime and fraud.

I do not recommend any player playing here and I ask Casinoguru for help to recover the funds.

Dear Aringarosa87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• When did you close the previous account?
• Have you tried looking for the account closure request?
• When did you create the new account and when was it closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the account was closed about 30 days ago.

the new account was created earlier, about 60 days ago

i closed the accounts in all casinos after this fraud.

casinoguru is not helping me and is allowing a casino that takes customers' money to be recommended on the front page.

The case is before the Portuguese online gaming authorities and is going to the media who have shown an interest in sharing the fairspin casino scams.

i've lost all confidence in online gambling and i'm going to do everything i can to get more players to stop going along with this scam!

Thank you very much for your reply, Aringarosa87. Have you tried discussing this issue with the casino? Could you please forward all the communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

thanks for the reply, i have already sent the conversations to the email. The fairspin casino stands by its decision to take my money when it accepted my verified account and allowed me to play normally. The case is affecting me greatly and I have taken a break from all online casinos as I have lost all trust in casinos.