Fairspin Casino - Player’s account is restricted due to self-exclusion.

voltei a jogar neste casino sem me lembrar que estava excluído, depositei normalmente joguei e após tentar levantar recebo este email.

o casino aceita o dinheiro dos jogadores e fica com o dinheiro como se fosse deles.

isto é crime e fraude.

não aconselho nenhum jogador jogar aqui e peço ajuda ao casinoguru para conseguir reaver os fundos

Dear Aringarosa87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• When did you close the previous account?
• Have you tried looking for the account closure request?
• When did you create the new account and when was it closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Olá, a conta foi encerrada à cerca de 30 dias.

a nova conta foi criada antes, à cerca de 60 dias

encerrei As contas em todos os casinos após esta fraude.

o casinoguru não me está a ajudar e está a permitir que um Casino que fica com o dinheiro dos clientes seja recomendado na primeira página.

o caso esta nas autoridades portuguesas de jogos online e vai para a comunicação social que demonstrou interesse em partilhar as fraudes do casino fairspin.

perdi toda a confiança em jogos online e vou fazer de tudo para mais jogadores deixaram de compactuar com esta fraude!

Thank you very much for your reply, Aringarosa87. Have you tried discussing this issue with the casino? Could you please forward all the communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

obrigado pela resposta, já enviei as conversas para o email. O casino fairspin mantém a decisão de ficar com o meu dinheiro quando aceitou a minha conta verificado e permitiu jogar normalmente. O caso está a afetar me bastante e fiz uma pausa em todos os casinos online pois perdi toda a confiança nos casinos.

Thank you very much, Aringarosa87, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Aringarosa87,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Fairspin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.  

Thank you in advance.

Respectfully,

Michal

Hello! 

We really appreciate the invitation to this complaint and will be glad to take part in it for further resolving. 

Generally that is a simple situation.

Aringarosa87 made a request for blocking of the member account with reason gambling addiction. 

That request has been processed correctly by our Team with further notification with specificity to this situation.

We would like to clarify that the mentioned specificity includes a permanent block of the member account without any possibility to restore it and former member of the gaming platform can not be member of Fairspin anymore. 

In case of detection of any other created account by a former member of the gaming platform who has gambling addiction it will be blocked permanently too without any possibility to restore it and funds held in additional member account(s) will be immediately forfeited and no winnings shall be paid out under any circumstance.

With mentioned points we have the fact that a former member of the gaming platform knew about the possibility of actions in case of his further activity on Fairspin. 

Our Team took action that is set for such a specific situation due all processes that have been set. 

In case of any other clarifications or requirements for additional details - we will be glad to cooperate. 

We always care about only the correct resolution of every situation!

Respectfully,

Fairspin! 

Isto e completamente absurdo e surreal.

Entao se o jogador está excluído como é que aceitam os depósitos dos jogadores? Esperam até os jogadores tentarem

sacar os ganhos para decidirem isto.

isto é exatamente igual a um roubo. O casino fica com o dinheiro que não é deles, os jogadores depositam, jogam arriscam e só podem perder? Surreal!

Dear Fairspin Casino,

Did the player use the same personal information for the second account as well as for the original account?

Sim mesmas informações, conta verificada, depósitos aceites, aceitaram que eu jogasse normalmente.

Dear Michal,

We are always ready to cooperate and provide all available information.

To create an account new members of the gaming platform must use a unique email and phone number. 

Accounts of the Aringarosa87 did use the same personal information during the identity verification process.

However, Aringarosa87 has not completed the identity verification process right after registration or before making any deposit. 

As soon as we detected that situation - we took action. 

That detail does not change the fact of violation of the Terms and Conditions of the gaming platform. 

Also we would like to pay special attention to the main fact that a former member of the gaming platform has been warned about consequences in case of registration of any other accounts and using it. 

We can assure you that our Team always cares about every situation that might happen and exactly this situation is no exception. 

In case of any other clarifications or requirements for additional details - we will be glad to cooperate. 

We always care about only the correct resolution of every situation!

Respectfully,

Fairspin!

Caros casinoguru, a conta estava totalmente verificada, o casino fairspin está a mentir!

mais uma vez provam que não é um casino honesto apenas estão no mercado para roubar os clientes.

não é aceitável um casino que faz isto aos jogadores que já perderam

imenso dinheiro a jogar lá como eu, se mantenha no topo da lista dos casinos a jogar.

isto é pura fraude.

E todos os detalhes que o casino alega não altera o facto do casino não ter respeitado o vício de jogo, nem altera o facto de o casino não ter qualquer direito moral em

ficar com o dinheiro que não é deles, eu depositei com conta verificada, joguei e agora vão ficar com o meu dinheiro por alma de quem? Isto é surreal.

Dear Fairspin Casino,

I understand where you are coming from, and I absolutely agree that multiple accounts on the platform are an issue. However, if a player self-excludes due to a gambling problem, and then creates another account, the system is set in such a way that they are asked to verify only AFTER they deposited and played, and only when they were trying to withdraw. They should not be able to deposit in the first place. The right course of action in this case would be to refund the player's deposit, and close their account permanently.

Dear Michal,

We really appreciate your response. 

Terms and Conditions of the gaming platform Fairspin state clearly that identity verification might be requested for completion with a specific process on the member account.

However, the identity verification process is not part and not a condition for registration of the member account. 

As it has been mentioned earlier - we took action right after detection of that situation. 

With those points we can clearly see that Aringarosa87 violates Terms and Conditions of the gaming platform and information that has been provided after blocking of his original account. 

We can assure you that all processes completed correctly from side of the gaming platform. 

Such situations have our special attention. 

In case of any other clarifications or requirements for additional details - we will be glad to cooperate. 

We always care about only the correct resolution of every situation!

Respectfully,

Fairspin!

Isto é surreal mesmo 😂

Eu já só peço ao casinoguru para remover este casino das sugestões , não é pelo valor porque perdi 10x mais nesse casino, mas isto não é justo para os jogadores.

Dear Aringarosa87,

When you created the second account, what phone number did you use for this purpose? Was the phone number yours?

Sim todos os dados são os mesmos, apenas outro email e tudo foi aceite

Dear Fairspin Casino,

Can you confirm the fact that the only information that was different in both accounts was the email address? Was it the same phone number used in both accounts?

Dear Michal, 

There were more than two accounts created by Aringarosa87.

Every new account of the former member of the gaming platform has a unique email and phone number.

As we have mentioned earlier - to create an account new members of the gaming platform must use a unique email and phone number.

In case of any other clarifications or requirements for additional details - we will be glad to cooperate. 

We always care about only the correct resolution of every situation!

Respectfully,

Fairspin!

Dear Fairspin Casino,

Can you provide me with proof that would support your statement about the player's telephone number and email address? You can post the evidence here or send it to me directly at michal.v@casino.guru

Ainda devem estar a arranjar mais desculpas ou fabricar documentos falsos 👀

Dear Michal,

We will provide a response to that request here to stay clear and prevent any type of misunderstanding. 

Aringarosa87 really used the same phone number but only during the identity verification process. 

Exactly with data of identity verification we have confirmed that there is more than one account created by Aringarosa87. 

However, for registration different data has been used. 

Unique data for registration is the basic mechanic of the Fairspin and it always works in the same way - it excludes possibility for incorrection during registration process.

With that said, we can be sure that there is no mistake with that part of this situation. 

Respectfully,

Fairspin! 

e Pagar o que devem? Não?

Caro casinoguru, acho que está bastante claro o que o fairspin está a fazer comigo.

ja vi que vão continuar a querer burlar me os 500€ que ganhei justamente.

a questão que coloco é: vão continuar a recomendar este casino de modo a enganar os vossos membros?

Só para relembrar o casinoguru que este site continua com o meu dinheiro e continua no topo da vossa recomendação.

se não me conseguirem ajudar mais digam me que vou expor o meu caso noutros sites como o trustpilot.

obrigado.

Dear Aringarosa87,

Can you comment on the casino's statement that you used a different phone number for registration and for verification? Were these phone numbers yours or one of them was made up purely for the cause of registration?

?? O casino já vos disse que o número de telemóvel foi o mesmo! Sempre usei apenas o número de telefone

The casino said that there were different data used for registration and for verification. This fact would suggest that a player would be able to create an account with a different phone number, but when they would verify their account, they would change their phone number in the "account" section of their profile to match the number from the first account.

Dear Fairspin,

Do I understand correctly that the player would NOT be able to create another account while using either the same email, or phone number, or both? The system would prevent them from creating a new account with information, that are matched to already existing account?

O número de telefone foi sempre o mesmo, só mudou os emails

Dear Michal,

As we have mentioned before - registration process requires unique data to create a new account.

Our Team has checked that mechanic to confirm that there is no mistake with that type of function. 

One member account can be created by using only unique data during the registration process. 

The registration process can not be completed if potential members of the gaming platform use the same data that has been used upon registration of other accounts. 

Respectfully,

Fairspin! 

O número de telemóvel foi exatamente o mesmo de sempre. Não sejam falsos e mostrem os dados da conta ao casinoguru.

usei sempre o mesmo número de telemóvel, cartão do cidadão, contribuinte etc…

o casino fairspin não pode constar na vossa lista de recomendação e praticar estes crimes com os jogadores.

aliás, o casino da fraude em

questao, já confirmou anteriormente que foi o mesmo número de telemóvel. Não sei porque ainda continuam a mentir LOL