FairPari Casino - Player’s account access is delayed.

Deposited here 2 weeks ago..

Never got an email to activate my account - can’t login, can’t reset password.

Chat support tell me to email them as they can’t help. I’ve had one reply from email support in the 2 weeks.

They have my $70 and I can’t even access my account and they don’t respond!

Hello scottyc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FairPari Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When last time you spoke to the casino and what was it about?
• Did they block your account or there is an another reason you can't login?

Looking forward to your answer.

Regards,

Nick

Could you please advise if your account is already verified and if yes, since when exactly?

no, but email Support from the one message they replied to asked for document which I sent

When last time you spoke to the casino and what was it about?

I asked on chat yesterday 15/11 and the same again, email support yet not reply

Did they block your account or there is an another reason you can't login?

They told me on chat iCloud email have problems with code and just tell me to email support who don’t reply

Dear Scottyc,

Could you please forward any communication related to this case between you and the casino to nikolas.b@casino.guru? Additionally, could you confirm when the verification process began?

I look forward to your response.

Best regards,

Nick

Yes I have done this for you.

thanks

Thank you scottyc for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear scottyc,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a FairPari Casino representative to join this conversation and participate in resolving this complaint.

Dear FairPari Casino,

Could you comment on this?

Thank you in advance for providing the information.

Dear scottyc,

Thank you for not leaving this problem. We appreciate every one of our customers. We are currently experiencing some technical issues with the delivery of emails to mail with the @icloud.com domain. You don't have a phone number, you have opted out of marketing messages. This makes it difficult for our support team to contact you and help you. Could you please write to our support-en@fairpari.com email from your other @gmail.com domain email. We will be able to help you change your email and you will be able to access your account again.

We apologise for any inconvenience this may cause.

Regards,

FAIRPARI team

I emailed you over a month ago! You never reply hence why I have opened this dispute..

I have just sent an email from my gmail. Hope for a quick response.

Dear FairPari Casino,

Thank you for your response and the information provided. The player sent you an email as requested. Could you have a look at it and reactivate the player's account?

I'll be awaiting your reply.

I’ve finally had a reply, but yet again it’s difficult to get this fixed.

I had an email from them saying

‘In addition, we request a hash of transaction of your recent deposit to our side, since some of the information in your Personal Profile is not filled in, and we need to confirm that you are the owner of your gaming account.’

I can’t find this, I have so many transactions on my wallet and I cannot pin point the exact hash for this deposit.

I did supply my personal info upon registration, so I can’t see how this matters. They can see my photo ID matches my name on account and I even emailed from my email I registered with!

I have however supplied them with photo ID again and a note on paper as requested by them to update my email.

They are being difficult now. Had this email today.

Dear Customer,

The photo you have provided is a photo of your driving license. We do not accept driver's license as a proof of ownership. Please take new photos of both sides (front and back) of your valid identity document (an ID card or a Passport).

Also, as we need an additional confirmation to verify you as the owner of your gaming account, it is necessary for you to provide the hash of the last transaction for a specific date.

Thank you.

I told I don’t have a passport or other photo ID.

i also told them I don’t know the hash either!

I signed up with my name and date of birth and this is shown on my driving license, they have $70 of my money and they refuse to return this back to me until I complete these demands.

i think they are a scamming me

Dear scottyc,

Thank you for reaching out to us regarding your concerns. We genuinely understand how frustrating this situation may feel, and we sincerely apologize for any inconvenience caused.

As part of our commitment to ensuring the safety and privacy of our players, our support and security teams follow strict protocols to verify account ownership. This process is designed to protect your account and funds from unauthorized access or potential fraud.

Unfortunately, without valid identity documentation and the requested transaction details, we are unable to confirm that we are interacting with the rightful owner of the account. Providing such information is essential to safeguard your data and ensure compliance with regulatory requirements.

We kindly request that you find a way to provide the necessary documents. For identity verification, this would ideally be a government-issued ID, such as a passport. Additionally, if you are unsure about retrieving the hash of your last transaction, please reach out to your payment service provider for assistance.

Rest assured, our goal is to assist you as quickly and securely as possible. Should you have any further questions or need guidance on how to provide the required information, we are here to help.

Thank you for your understanding and cooperation.

Best regards,

FAIRPARI team

Is this a joke? I’ve emailed you with the email I signed up with!

I’ve sent you a valid government issued ID with my name used to register the account also..

I deposited LTC to my account, around $70

you have my money so refund it now !

You can see I registered, and emailed you straight after, I couldn’t login as I didn’t save my password and couldn’t reset it because I can’t activate it, because your services don’t send emails to iCloud addresses.

This is theft and I demand my money back before I report the theft to police.

Dear FairPari Casino,

Did you manage to receive the necessary documents from the Player?

I'll be awaiting your reply.