Fair Go Casino - Player is facing unauthorized charges and account issues.

I’m surprised I don’t see my issue being experienced by other players, but that’s also a good sign that this hopefully  is a big one off mistake. I am completely in shock and worried about my bank account which has several unauthorized charges from Fairgo on previous transaction deposits that I made with them.  It started two days ago when I received the notification that the amount that my transaction was for has been increased from $13.77 to $27.44, this happened on 2 of my prior deposits from the previous days. Maybe this could be comparable to eating at a restaurant and then the tip that you left the waiter gets put in later so the amount gets increased. 

but this is bonkers. And there should be no changes to the payments. They are AUD, and I thought maybe they changed to USD and are back charging me the money difference but that doesn’t add up. They’re still increasing it way too much.  

immediately I am $28 dollars overdrawn in my account. By the end of the next day, which is today, I will be overdrawn $69 due to more of this happening and I have suffered no overdraft fees yet. I contact fair go and they said in order for them to handle it they need a bank statement of the charges.  (CASH APP & maybe most banks only do on a monthly basis.) unlucky this to happen at the beginning of a new month. you can’t get a bank statement for a charge you made yesterday you can only see it on your recent transactions, but the bank statement won’t be generated until the month is over.  But something isn’t right.  Normally a business would probably just locate the information on their payment processor and see the error for themselves, imo other than the proof I already sent them, they shouldn’t need the absolute proof in order to escalate it but they are saying they do.   So they are ok with waiting 30 days and doing nothing while I am getting hammered with more of these unauthorized charges over the next 24 hours.  

the very next day (today OCT 6, 2024) there is 3 more of these charges that hit my account from fair go.  "Your amount of $27.44 has now been increased to $41.00," Said cash app in emails and text messages on top of the app notifications.  This is not something I’m noticing. I’m getting notified the second that it occurs. FORTY ONE Dollars!!! So that one has had TWO increases on it when does that ever happen in the real world? this happened to 5 different transactions and I’m now -$69 negative in my account.  I don’t want to dispute the transactions cause what a mess.  The original transaction is legit, but the additional charges increasing the amount obviously is where the problem lies and because I gamble a lot and have international transactions. I don’t want this to hurt my cashapp and my future with this bank I have a large payout that’s going to hit soon (Not from fair go) so I’m prepared to pay all of this money that they are costing me. 

this has never happened to me before ever anywhere and I think it’s really shady. Nwhy is it always increased if this is some random mistakes why are these mistakes benefiting them every single time and so I sent them the new information that I just had three more happen and they haven’t responded yet but response will be the same they need a bank statement.  I can understand them needing it but then why is this happening again and again like even if I had a statement, the charges still would’ve happened again to me so I’m frantically trying to block all of their vendors so I don’t get hit with any more charges, but it’s not gonna work I even had my card locked. I locked my account before these new ones hit and because they are already, previous authorized transactions they go thru, they essentially can change the dollar amounts to whatever they want and it will go through.  Obviously, this isn’t a intentional scheme or fraudulent theft of my money, but still what a huge concern for anybody that is depositing with them that at any time out of nowhere they can have $70 from accidental increases on their  prior transactions.  And just tthink it can happen to every card that has been used with them. I’m literally sitting on pins and needles. Praying that no more of these happen but it’s two days in a row. Five. Occurrences and they are taking no action on their payment system. They’re not escalating it. They’re not fixing the problem. They’re not addressing it until I give them a bank statement in which Oct bank statement won’t be created for another month and I beg the bank to send me a bank statement for these charges , and all they said was we don’t we don’t offer that you can dispute them and leave feedback so we can better our service (CASH APP) This is a very urgent emergency situation.  I fear  that by the morning in like 12 hours that I’m going to be negative another round of unauthorized charges.  

*** BEWARE. *****

i’m heading over to the complaint division and filling a complaint out now with guru thank you so much for reading this everybody

Dear Byronaburns,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Fair Go Casino.

In case of experiencing unauthorized transactions, we would recommend you contact your bank and inform them about the situation so that might investigate.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made only 1 deposit to the casino so far?
• Has the unauthorized transaction been reflected on your player's balance?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I’ve made 50 deposits give or take with them. And I like their casino.

I haven’t received a penny out of the $69 that the charges have occurred. Even if I had it obviously would still be a big concern. But yea zero dollars reflected into my balance there.

I wasn’t going to go this route until 3 more had hit yesterday. Cause my priority is to fix it, so no more occur. Then refund post bank statement etc..

thanks.

I just got hit with 2 more just now. Total is at -96 dollars

if I dispute these transactions all my hundreds of international transactions will come under the worst of scrutiny

I already canceled my debit card and blocked all of their merchants a day ago but it’s still going through because these are already previous authorized transactions that they are increasing the charges on

Great news!!!!

they faced it. Acknowledged it and fixing it. I’ll follow up

Thanks for the update.

Please let me know when the refund reaches your account.

Thanks. So a bunch of refunds came in and they were successful. There was another account I had that was 50 dollars in the negative, but couldn’t pin down wher the charges came from. I was just going to eat it but sure enough 2 refunds came in on that one too now it back to even. So happy My cash app is -27 and appears like 2 charges still need to be refunded I notified fair go of this and they said they are looking into. I will follow up again on these 2 that are outstanding. Thanks

Dear Byronaburns,

Thanks for the update.

Please let me know about further developments. I'll set the timer for 14 days.

I received my refunds. Thanks again. Were good. At 1st their customer service response to the issue was concerning. But once the higher ups took charge I imagine then was swift action. There’s still 1 charge that was outstanding for 14 bucks , and I’ll show them my bank statement in few weeks. But they have acknowledged all statuses and this was definitely resolved.

Dear Byronaburns,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru