Fair Go Casino - Player faces withdrawal restrictions and charges.

I recently won a decent amount at this online casino, I had no problems withdrawing the first weekly max limit of $2500 however since this, the casino has now restricted my withdrawal limit to $1000 per week with a $50 fee for every withdrawal.

prior there was an option to withdraw with eZeeWallet with no fees, however they have now also added a $50 fee to this aswell. So not only have they restricted my ability to withdraw MY money from my account, but they are also now making ridiculous money in fees.

I’ve tried talking to the online live chat people several times but after waiting for ages for them to get back to me the only answer I got was "this is an update change from management" I have also emailed asking for my complaint to be put through to management but I still have not received a response.

Dear jessicamarylewis0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have made only one successful withdrawal so far?
• Which payment methods are currently available to you? Please post a screenshot of the withdrawal section here in this thread.

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear jessicamarylewis0,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.